Solutions

O'Connor's communication solutions empower you to improve your customer contact experience through powerful collaboration tools.

Every business is different. But right now, every business is stepping -- if not leaping -- into digital communications. That means navigating the big changes that come with cloud, AI, mobility, CX .

No matter where you're heading, our team of experts specialise in making sure you have what you need to get the most positive business outcomes from your investments.

And we are always focused on safeguarding the performance and availability of your communications.

24/7 customer care and several other initiatives that enables systems to be back in working order in a short time

  • Unified Communications Solutions

    Unified Communications Solutions

    We offer unified communications solutions (UC) that help people exchange ideas and share information more effectively.

    UC is a presence-enabled communications and collaboration system featuring integrated IP telephony, instant messaging (IM), video, email, fax, web conferencing - the list goes on and on. Our aim is to provide customer a tailored solution design with consistency in mind, unified quality over any device, anywhere, anytime through multimedia applications with seamless collaborative experience.

  • Contact Centre Solutions

    Multi Channels Contact Centre Suit

      We are recognised by our ability to provide proven solutions that suit your contact center needs of any size in today's market.

      With our deep contact center expertise, innovative solutions, and industry-recognised services that will surely help you transform your organization's customer experience objectives into measurable results.

      Besides conventional contact center solutions, we are actively include emerging tech like Artificail Intelligence (AI), Machine Learning (ML), Natural LAnguage Processing (NLP), Robotic Process Automation (RPA), Intelligent Automation (IA) , Voice Biometric, etc as part of our solution to our customer.

  • All in One Meeting Room Solutions

    IP PBX for Big Enterprises and Key Phone for SMI/SME

    Every minute spent in a wasteful meeting consumes essential time for driving improvements.

    We have solution to combine UC and AV all-in-one solution that supports any web collaboration application. By combining all the must-have conferencing and collaboration tools in one easy-to-use platform, it enables people to work together regardless of location or conferencing application. All others look you into a single platform but we liberate you.

  • Customer Experience (CX)

    IP Based Mobility Solution

    Every interaction your customer has with your contact center has the potential to drive organizational change - to create better customer experiences, increase loyalty, lower costs, improve sales effectiveness, improve agent behavioral and regulatory compliance, and more.

    To remain competitive in today's market places, businesses must utilize AI analytics to make every customer interaction engaging and personalized. It is critical to plan your analytics program today, and into the future.

  • Robotic Process Automation

    Data Communication Products

    RPA is software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce every day.

    A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.

  • Professional services

    Professional services

    O'Connor's offers consulting, design, integration, and optimization services, as well as custom applications and integrations solutions.

    Our competent and experienced service team enables customers to leverage communication infrastructure investments to drive measurable key performance indicators.

    O'Connor's comprehensive end-to-end approach covers various critical milestones including strategic architectural design, integrating and implementing technologies to fulfill business expectations, operational efficiencies and specific end-user requirements.

    Leveraging from over 50 years of experience and passion in continuous improvement, O'Connor's proudly provides customers with consultation on practices in helping customers to improvise performances.

      The areas of consulting includes:
    1. Technology and Security Optimization
    2. Business Process Reengineering
    3. Project Management Strategy

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