Solutions

O'Connor's goes beyond introducing products and solutions.

We offer exceptional Professional Services in the form of after sales services and training. This is one of our main features that have resulted in satisfied customers committing to use our solutions for more than 10 years.

Our Professional Services are a result of 50 plus years of experience in the industry, which has enabled us to understand our customers' needs inside out. This has led to O'Connors implementing several measures to ensure your systems are always in working order, thereby reducing loss of time, productivity and profits.

Listed below are O'Connor's 10 outstanding commitments in the area of Professional Services.

  • 24/7 customer care services available nationwide

    There are five service centres located strategically throughout the country to assist customers at any time of the day. All centres are constantly monitored. This ensures high quality standards and efficiency that continuously meets customers' expectations and requirements.

  • Proven Fast Response Time

    Subject to service level agreement, our past records have shown that our response time to some customers was within 30 minutes. O'Connor's experts were on site within two hours with an effective solution.

  • Preventive Maintenance and Systems Health Check Available

    Be aware of how your equipment and systems are working at all times to preempt potential problems. Speak to our service experts to schedule regular maintenance and systems health checks.

  • Employs experienced professionals and has strong international technical support

    Service centres throughout the nation are manned by teams of technical experts and certified engineers with more than 10 years of working experience.

    O'Connor's also works closely with principles at all times to help diagnose problems fast to get systems back in working order.

  • Uses Remote Diagnostic Capabilities for Fast Service

    Our engineers are able to start diagnosing problems immediately without physically being at a customer's site. This means that they are able to provide backup service immediately. Plus, there is no unnecessary time wasted and systems can be restored back in working order as soon as possible.

  • Offers a Wide Range of Services

    The wide range of services include: Integrated Wireless and Mobility Solution, Data Network and Cabling, Business Solution Consulting, Equipment Repair and Maintenance.

  • Provides Training for Customers

    A solution for a problem or need is but the initial step. We understand that some customers may need further guidance to get the system going and in maintaining it. The training provided includes sessions on Equipment O & M and End User trainings.

  • Further Cuts Down on Time and Cost with Components Level Repair Centres

    O'Connor's is amongst the few Malaysian Telecommunications Systems Integrators who has these specialized repair centres to assist customers.

    By repairing parts at these specialised centers locally, customers have been able to save on time and maintenance cost. Customers with relatively old or obsolete equipment have also found these centers to be extremely useful.

  • Reduces Waiting Time with a Comprehensive Store and Spare Parts

    O'Connor's has a healthy inventory spare parts stock level at all times to minimize unnecessary waiting time.

  • Test and Calibration Equipment Available

    Major investments have been made on the latest test and calibration equipment. These help to diagnose problems as well as ensure that our customers' equipment are well maintained.

For Service: helpdesk@oce.com.my 1-300-88-3118