O’Connor’s goes beyond introducing products and solutions. We offer exceptional Professional Services in the form of after sales services and training. This is one of our main features that have resulted in satisfied customers who have committed to our solutions for more than 10 years.
Our Professional Services are a result of 50 plus years of experience in the industry, which has enabled us to clearly understand our customers’ needs. This has led to O’Connor’s implementing several measures to ensure your systems are always in working order, thereby reducing downtime, productivity and profits.
Listed below are O’Connor’s 10 outstanding commitments in the area of Professional Services.
There are five centres located strategically throughout the country to provide 24-hour assistance. All centres are constantly monitored to ensure efficient services in meeting customers’ expectations and requirements.
Subject to service level agreements, our past records have shown that our response time to some customers was within 30 minutes. O’Connor’s experts were on site within two hours with an effective solution.
Be aware of how your equipment and systems are working at all times to pre-empt potential problems. Speak to our service experts to schedule regular maintenance and system health checks.
Problems are diagnosed remotely. This translates into minimizing downtime and enabling systems functionality to be quickly restored back in working order.
The wide range of services include: Integrated Wireless and Mobility Solution, Data Network and Cabling, Business Solution Consulting, Equipment Repair and Maintenance.
O’Connor’s is amongst the few Malaysian Telecommunications Systems Integrators who have these specialized repair centres to assist customers.
By repairing parts at these specialised centers locally, customers have been able to save on time and maintenance cost. Customers with relatively old or obsolete equipment have also found these centers to be extremely useful.
Major investments have been made on the latest test and calibration equipment. These help to diagnose problems as well as ensure that our customers’ equipment are well calibrated.
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